Welcome to the CEFINN Shop FAQ page! We’re dedicated to providing the modern, sophisticated woman with elegant, versatile fashion that seamlessly transitions from work to special occasions. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our customer service team is always here to help at [email protected].
Product Questions
What types of clothing does CEFINN Shop offer?
Our collections are curated for the contemporary woman who values versatility and elegance. We offer a range of products including Blouses & Shirts, Dresses, Jackets & Coats, Knitwear, Occasionwear, Signature Edits, Skirts, Tailoring & Suits, Tops, Trousers, and specialized categories like Workwear and Wedding Guest Looks. Each piece is designed to be sophisticated and adaptable for various settings.
Are CEFINN products suitable for professional settings?
Absolutely! Our Workwear and Tailoring & Suits collections are specifically designed for the modern professional. They offer a polished look that transitions effortlessly from the boardroom to evening events, ensuring you always appear confident and stylish.
How do I care for my CEFINN garments?
Each garment comes with care instructions to maintain its quality. We recommend following the label guidelines, such as gentle washing or dry cleaning for delicate items like knitwear and occasionwear, to preserve the fabric and design.
Shipping & Delivery
Where does CEFINN Shop ship to?
We offer global delivery to most destinations worldwide, excluding select remote areas and parts of Asia. This allows us to bring our elegant collections directly to your doorstep, no matter where you are.
What are the shipping options and costs?
- Standard Shipping: $12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after dispatch. Ideal for timely needs like events or workwear updates.
- Free Shipping: Complimentary for orders over $50 via EMS. Orders are processed in 1-2 business days and delivered within 15-25 days after dispatch. Perfect for building a versatile wardrobe while maximizing value.
How long does delivery take?
After order processing (1-2 business days), Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. We partner with top carriers like DHL, FedEx, and EMS to ensure reliable delivery suited to your busy lifestyle.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking number via email to monitor its journey from our Virginia Beach studio to your door.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. For details on initiating a return, please contact us at [email protected].
Are there any items that cannot be returned?
For hygiene reasons, final sale items or personalized products may not be eligible. Please refer to the product description or contact customer service for specifics.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions, catering to our global clientele.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a smoother shopping experience.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data, ensuring a safe and trustworthy shopping environment.
General Inquiries
How can I contact customer service?
For any questions, including shipping or product assistance, email us at [email protected]. Our team is dedicated to your satisfaction and will respond promptly.
Where is CEFINN Shop based?
Our studio is located at 1816 Allison Avenue, Virginia Beach, US 23462. Each piece is carefully inspected and packaged here before shipping.
Thank you for choosing CEFINN Shop—where designer quality meets versatile style for the modern woman on the move. We’re here to support you in building a wardrobe that reflects your elegance and dynamism.