Our Commitment to Your Satisfaction

At CEFINN Shop, we understand that finding the perfect fit and style is essential to our discerning clientele. While we strive for perfection in every piece, we recognize that sometimes an exchange or return may be necessary. Our returns policy reflects our commitment to elegance, efficiency, and your complete satisfaction.

Return & Exchange Guidelines

Timeframe

We gladly accept returns and exchanges within 15 days of your receipt date. Please note that all items must be in their original condition:

  • Unworn, unwashed, and unaltered
  • Original tags attached
  • In original packaging with all protective covers
  • Free from any stains, odors, or damage

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

  • Signature Edits (due to their exclusive nature and limited availability)
  • Sleeveless Knits (intimate apparel category)
  • Any items marked as “Final Sale” or “Clearance”
  • Personalized or custom-made garments

Please Note: Wedding Guest Looks and Occasionwear may be returned only if the original garment tags are still attached and the item shows no signs of wear or alteration.

Return Process

To initiate a return or exchange, please follow these steps:

Step 1: Submit Your Request

Complete the Return & Exchange Request Form below and email it to our customer service team at [email protected] within the 15-day return window.

Step 2: Receive Authorization

Within 2 business days, you will receive a Return Authorization Number and detailed shipping instructions. Returns without authorization cannot be processed.

Step 3: Package and Ship

Securely package your items including:

  • All original items in their original condition
  • Original packing slip or order confirmation
  • Return Authorization Number clearly visible on the outside of the package

Step 4: Ship Your Return

Ship your package to our returns center using a trackable shipping method:

Returns Address:
CEFINN Shop Returns
1816 Allison Avenue
Virginia Beach, VA 23462
United States

Important: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. We recommend insuring your return package as we cannot be responsible for lost or damaged returns.

Refund Information

Processing Time

Once we receive and inspect your return (typically within 5-7 business days of receipt):

  • Refunds will be processed to your original payment method within 7-10 business days
  • Exchanges will be shipped within 3-5 business days of approval

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days
  • PayPal: 3-5 business days

Please note that shipping charges are non-refundable, except in cases of our error or defective merchandise.

International Returns

As we serve customers globally (excluding some Asian and remote regions), international returns follow the same process with these additional considerations:

  • Customs duties and international shipping costs are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • International returns may take additional processing time (2-3 weeks for refund processing)

Return & Exchange Request Form

Please copy and paste this template into your email to [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Order Number: [Your Order Number]
Order Date: [Order Date]

Return/Exchange Details:
I would like to: â–¡ Return for Refund â–¡ Exchange for Different Size â–¡ Exchange for Different Item
Item Name: [Product Name]
Item SKU/Code: [If available]
Size: [Item Size]
Color: [Item Color]
Quantity: [Number of Items]

Reason for Return/Exchange:
â–¡ Size Issues
â–¡ Style Not as Expected
â–¡ Color Difference
â–¡ Damaged/Defective Item (please describe below)
â–¡ Other (please specify)

Additional Comments: [Please provide details about your reason for return]

Exchange Preference (if applicable):
Desired Exchange Item: [Product Name]
Desired Size: [Size]
Desired Color: [Color]

I confirm that the item is in its original condition with tags attached and has not been worn, washed, or altered.

Signature: [Your Name]

Need Assistance?

Our dedicated customer service team is here to help you with any questions about returns or exchanges.

Email: [email protected]
Address: 1816 Allison Avenue, Virginia Beach, VA 23462
Response Time: We typically respond within 1-2 business days

Thank you for choosing CEFINN Shop. We appreciate your business and look forward to serving you again soon.

Last Updated: January 1, 2024
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