Our Commitment to Excellence
At CEFINN Shop, we cater to the sophisticated tastes of discerning women who appreciate quality craftsmanship and timeless elegance. Our shipping and returns policies reflect our dedication to providing a seamless, refined shopping experience that matches the exceptional quality of our collections.
Shipping Information
Order Processing
All orders are processed with care within 1-2 business days. Each garment is meticulously inspected and prepared to ensure it meets our exacting standards before being dispatched to you.
Shipping Methods & Timeframes
Global Reach: We proudly serve customers worldwide, excluding certain Asian and remote regions. International orders are subject to local customs duties and taxes, which are the responsibility of the customer.
Returns & Exchanges
We understand that finding the perfect fit and style is essential. While we strive for perfection in every piece, we recognize that sometimes an exchange or return may be necessary.
Return Guidelines
We gladly accept returns and exchanges within 15 days of your receipt date. To be eligible for return, items must meet the following conditions:
- Unworn, unwashed, and unaltered
- Original tags attached
- In original packaging with all protective covers
- Free from any stains, odors, or damage
Non-Returnable Items
For quality assurance and hygiene reasons, the following items cannot be returned or exchanged:
- Signature Edits (due to their exclusive nature and limited availability)
- Sleeveless Knits (intimate apparel category)
- Items marked as “Final Sale” or “Clearance”
- Personalized or custom-made garments
Please Note: Wedding Guest Looks and Occasionwear may be returned only if original garment tags remain attached and the item shows no signs of wear or alteration.
Return Process
1Submit Your Request
Complete the Return & Exchange Request Form and email it to [email protected] within the 15-day return window.
2Receive Authorization
Within 2 business days, you will receive a Return Authorization Number and detailed shipping instructions. Returns without authorization cannot be processed.
3Package and Ship
Securely package your items including:
- All original items in their original condition
- Original packing slip or order confirmation
- Return Authorization Number clearly visible on the outside
4Ship Your Return
Ship your package to our returns center using a trackable method:
CEFINN Shop Returns
1816 Allison Avenue
Virginia Beach, VA 23462
United States
Important: Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product. We recommend insuring your return package as we cannot be responsible for lost or damaged returns.
Refund Information
Processing Time
Once we receive and inspect your return (typically within 5-7 business days):
- Refunds processed to original payment method within 7-10 business days
- Exchanges shipped within 3-5 business days of approval
Refund Method
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days
- PayPal: 3-5 business days
Shipping charges are non-refundable, except in cases of our error or defective merchandise.
International Returns
International returns follow the same process with these considerations:
- Customs duties and international shipping costs are non-refundable
- Mark package as “Returned Goods” to avoid additional customs charges
- International returns may take 2-3 weeks for refund processing
Need Assistance?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 1816 Allison Avenue, Virginia Beach, VA 23462
Response Time: Typically within 1-2 business days
Thank you for choosing CEFINN Shop. We appreciate your business and look forward to serving you again soon.
Last Updated: January 1, 2024